Questions,
answered.

Most orders are ready to ship within one week. After your purchase, the latest timing will be updated in your RichButter account.

Yes. Sign in to your account to follow each made-to-order piece through manufacturing, finishing, quality check, and preparation for shipment. Once a label is created, the production view is replaced by carrier tracking.

Available Now means that the selected color and configuration is already made and in stock. It does not need to enter the normal production queue.

RichButter currently ships within the United States.

We're unable to ship to P.O. Boxes at this time. Please provide a physical address when placing your order.

Standard shipping is $24 per item for orders of one to five pieces and $20 per item for orders of six to twenty pieces. Orders of twenty-one or more require a freight quote. Applicable taxes are calculated during checkout.

You can request a change or cancellation any time before your order ships. Email contact@richbutter.com with your order number and tell us what you would like to update. You can check the latest status in the Orders section of your account. After the package leaves the studio, we cannot cancel the order, change its contents, or update the shipping address. The carrier may be able to help with a delivery adjustment using your tracking number. Shipping costs are non-refundable once an order has shipped.

We will email you as soon as a shipping label is created. You can also find the carrier, tracking number, and latest delivery status in your RichButter account.

Check around the delivery location and with anyone else at the address first. If your package still has not appeared after three business days, email contact@richbutter.com with your order number. We'll help investigate and work with you toward a resolution as quickly as possible.

Each piece is built layer by layer using 3D printing, then refined, finished, assembled, and inspected by the studio before it ships.

Depending on the design, our printed shades and bases are made from plant-based filament, standard PLA, or PETG. Hardware, finishes, and electrical components vary by design and are listed on each product page.

PLA and PETG are durable materials used in 3D printing. We work with plant-based filament and standard PLA, along with PETG. Each material behaves differently during printing, which lets us choose the one that best fits a design's shape, finish, and function.

Yes. Fine layer lines are a natural part of the 3D-printing process and give each piece its own subtle character. Small differences in surface and finish are expected and are not considered defects.

Making pieces as they are ordered gives the studio time to carefully build and finish each lamp while avoiding unnecessary overproduction.

Yes. Every lamp includes the bulb listed on its product page, selected to provide the intended brightness and warmth for that design.

Bulb requirements are listed on each product page. Always match the stated base, wattage, and bulb dimensions.

Most pieces require only simple final setup. Any product-specific instructions will be included with the lamp or linked from its product page.

Unplug the lamp and wipe it gently with a soft, lightly damp cloth. Avoid abrasive cleaners, solvents, and rough sponges.

We accept returns requested within 30 days of delivery for items that remain unused, unaltered, and in their original condition.

Email contact@richbutter.com with your order number and the reason for the return. We will reply with the next steps and any applicable shipping instructions.

The simplest approach is to return the original piece and place a new order for the color or design you would prefer.

Email contact@richbutter.com as soon as possible with your order number and clear photos of the product and packaging. Keep the original packaging until the issue has been resolved.

If your lamp develops an issue related to its materials, electrical components, or workmanship, contact the studio and we will review it with you. Accidental damage, misuse, incorrect bulbs, and customer alterations are not covered.

Yes. We work with interior designers, architects, hospitality teams, and other trade professionals. Email contact@richbutter.com with your project details, the pieces and quantities you need, and your ideal timing. We'll get back to you to discuss the next steps.

We do. Email contact@richbutter.com with links to your channels and a little about what you have in mind. We'll reach out if it feels like a good fit.